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Help & Frequently Asked Questions

Help & Frequently Asked Questions
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Help & Frequently Asked Questions
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Help & Frequently Asked Questions

Hello, my name is Alan Trease, the Managing Director of Weavers of Nottingham. I have been in the wine trade for over 50 years and seen many changes from the type of wines I sell and the way we do business. One thing that will never change is our customers ability to speak to us.

I have written some answers to some of the most frequently answered questions below and our web site has a wealth of knowledge to help you find the right product. However, sometimes a quick phone call will help you find your answer right away. So please give us a call and we will be happy to answer your query. Our number is 0115 958 0922.

Will my details remain private?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Please take a moment to read our Privacy Policy.

I would like to request support for a charity I am fund raising for.

We would very much like to support all requests for charities. However, as we are receiving an unprecedented number of requests for donations we have decided this year as a company to support the following charities.

  • Leukemia Research
  • Dyslexia Action
  • Cancer Research

Tickets to Wine Tastings, Our Refund Policy

We offer a flexible approach to refunds if you are unable to attend a tasting unlike trains, theatre and airlines who tend to operate a ‘use it or lose’ it approach.

Please understand that our events are tightly costed based on staffing and the products we use, we regret that we cannot offer a refund or exchange on tickets less than 4 weeks before the event, unless it is cancelled by ourselves.

If circumstances arise that prevent you from attending after this time, we will do our best to resell the ticket on your behalf. Obviously we cannot guarantee that this will be successful, especially with short notice.

Tickets cannot be transferred to other tastings or events.

 

How do I complain?

We take all complaints extremely seriously. In the unlikely you should wish to complain please contact WEAVERS (NOTTINGHAM) LIMITED by telephone (0115 958 0922) or emailing Weavers through our Contact Us page on our web site. Our office hours are Monday to Saturday 8.00am to 5.30pm. Please provide as much detail as you can about your order. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential. Any of our staff will be pleased to help. Please feel free to ask for our directors who will personally look into your complaint. – Alan Trease (Managaing Director) – Philip Trease (Director) – Mary Trease (Directoir) Telephone – 0115 958 0922 Fax – 0115 950 8076 Email – Please email Weavers through our contact page on our web site. National and local call rates apply, however, these the cost of the call may vary depending on your telephone company.

Rights to return or cancel your order

We will provide a full refund of any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us at your convenience. We will, of course, reimburse any charges you incur on provision of receipts. ou may cancel your order within seven working days of receiving your ordering without reason. If you deicde to cancel your order please contact WEAVERS (NOTTINGHAM) LIMITED as soon as possible by telephone (0115 985 0922), fax (0115 950 8076) or by emailing us through our Contact Us page on our web site, please provide as much information about your order as possible. Within 30 days of cancellation WEAVERS (NOTTINGHAM) LIMITED will refunded any charges to you upon receipt of the goods to our cellars. However, WEAVERS (NOTTINGHAM) LIMITED reserve the right to charge any costs incurred from returning where there was no fault with the goods.

When can I expect delivery to be made?

Orders areusually despatched on weekdays except Fridays, within 24 hours of receipt and more often than not are received within three working days (weekends excluded) though it is wise to allow seven days or longer, especially in December.

Can you deliver abroad?

Can you deliver abroad?Sorry, we can only deliver to addresses on mainland UK. For delivery to the Islands, Channel Islands and Northern Ireland please contact us for a current quote.

Can I arrange delivery from overseas?

Can I arrange delivery from overseas?Yes, we can arrange delivery to addresses on mainland UK, offshore islands, Ireland or the Channel Islands from customers based overseas.

Am I able to return goods?

Am I able to return goods?We will replace or credit any faulty bottle or unopened wine with which you are unhappy. Should you wish to return wine for any other reason, a collection charge may apply.

How do I claim my Weavers voucher?

From time to time we create special, personalised promotions based your purchases or your registered preferences. We will then contact you either via post or email with your offer.

You can claim your Weaver Voucher either in our shop, by telephone, by post or online. If you are using our online offer then all we ask is that you log in to use it.

What is the Pay Now button that Appears on my Invoices and Statements?

We have worked with Sage Accounts software for many years now and have been impressed by their service. We have moved to SagePay as a way to manage online credit card payments securley and efficentley.

Simply by clicking onthe Pay Now button this will connect you directly to Sage Pay where you can safley and securley enter your credit or debit card payment details at anytime convient to you.

Once payment has been made sussccfully you account is updated automtically in our software package.

Queries Regarding Your Delivery

If you have any queries regarding your delivery, please telephone us on +44 (0)115 9580922. Please provide as much information as possible.