Terms and Conditions of Business, Business to Consumer
1 Interpretation
1.1 The definitions in this clause apply in the terms and conditions set out in this document:
“Goods” the products that we are selling to you as set out in the Order.
“Order” your order for the Goods.
“Order Confirmation” shall have the meaning set out in clause 2.5.
“Terms” the terms and conditions set out in this document.
“writing” or “written” includes faxes and e-mail.
1.2 Headings do not affect the interpretation of these terms.
2 Basis of Sale
2.1 These Terms, the Order and our price list are considered by us to set out the whole agreement between you and us for the sale of the Goods. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 2.5.
2.2 Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Goods.
2.3 The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.
2.4 These Terms shall become binding on you and us when:
2.4.1 we issue you with written acceptance of an Order; or
2.4.2 we notify you that the Goods are ready, whichever is the earlier, at which point a contract shall come into existence between us.
2.5 Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with clause 2.4. A quotation shall be valid for the period set out in the quotation (and if no period is stated, for 30 days from its date), unless we notify you in writing that we have withdrawn it during this period.
2.6 We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order.
2.7 You may, at any time before any agreed delivery date, amend or cancel an Order by providing us with written notice. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.
2.8 We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
3 The Goods
3.1 Other than in respect of Goods covered by clause 3.6, we warrant that on delivery the Goods shall:
3.1.1 conform in all material respects with their description subject to any qualification or representation contained in the brochures, advertisements or other documentation;
3.1.2 be of satisfactory quality;
3.1.3 be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods;
3.1.4 be free from material defects in design, material and workmanship; and
3.1.5 comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
3.2 This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform with these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or trading standards office.
3.3 This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.
3.4 We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition.
3.5 These Terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform with these Terms.
3.6 Certain Goods, by reason of their age or otherwise, unpredictable as to their quality or other attributes until opened. These Goods will be clearly identified as such and, in respect of these Goods, no guarantee, warranty or representation is given whatsoever.
4 Delivery
4.1 You may collect the Goods from us within seven calendar days of the date set out in the Order or on which we notify you that they are ready.
4.2 Delivery of the Order shall be completed when you collect the Goods from us.
4.3 We will take reasonable steps to meet the delivery date set out on the Order or as otherwise agreed between us. However, occasionally
delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
4.4 If you fail to take delivery of an Order within 7 calendar days of the date on which we notify you that the Goods are ready, then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control:
4.4.1 we will store the Goods until delivery takes place and may charge you a reasonable sum to cover expenses and insurance; and
4.4.2 we shall have no liability to you for late delivery.
4.5 If you have not taken delivery of the Goods within two weeks of our notifying you that they are ready, we may, after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, pay you for any excess over the price of the Goods or charge you for any shortfall below their price.
4.6 If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
4.7 Where Goods are to be supplied on a ‘sale or return’ basis: (i) we reserve the right to withhold delivery of any such Goods until you have demonstrated to us that you are insured with a reputable insurance company against any loss or damage to the Goods whilst they are in your possession or control; (ii) risk and title in any such Goods shall pass as set out clause 6; (iii) we will invoice you in respect of any such Goods on delivery, and payment in respect of such Goods shall be made in accordance with clause 7; and (iv) we will deem you to have sold, and therefore purchased, any such Goods to the extent they are not returned in a condition suitable for resale to us within 14 days after delivery.
4.8 Some alcohol and non alcohol goods may be shipped shipped by a third party company who is fully licensed to sell alcohol. Items containing alcohol can only be ordered by and delivered to persons aged 18 years or over.
5 Defective goods and returns
5.1 In the unlikely event that the Goods do not conform with these Terms, please let us know as soon as possible after delivery. We will ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will:
5.1.1 provide you with a full or partial refund; or
5.1.2 replace the Goods; or
5.1.3 repair the Goods.
5.2 These Terms will apply to any repaired or replacement Goods we supply to you.
5.3 If you are unhappy with the Goods for any other reason, you may return them to us for a refund provided they are in a saleable condition and you return them at your own cost and within 14 calendar days of receipt.
5.4 If a product is deemed corked, oxidised or appears otherwise out of condition and has been stored in suitable conditions, we will arrange to replace the faulty bottle with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and return the faulty bottle and contents for inspection.
5.5 For the purposes of determining whether the wine has been stored in suitable conditions a refund cannot be offered for any reason after 90 days from date of delivery.
6 Title and risk
6.1 The Goods will be your responsibility from when you collect the Goods from us.
6.2 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.
7 Price and payment
7.1 The price of the Goods will be as set out in the quotation we provided to you or, if we have not provided a quotation or the quotation has expired, in our price list in force at the time we confirm your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing.
7.2 These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
7.3 These prices exclude any applicable delivery costs, which will be added to the total amount due.
7.4 It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Goods to you at the incorrect (lower) price.
7.5 Payment for all Goods must be made in advance by credit or debit card.
7.6 Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.
8 Limitation of liability
8.1 Subject to clause 8.3, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
8.2 Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
8.2.1 loss of income or revenue;
8.2.2 loss of business;
8.2.3 loss of anticipated savings;
8.2.4 loss of data; or
8.2.5 any waste of time.
However, this clause 8.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
8.3 This clause does not include or limit in any way our liability for:
8.3.1 death or personal injury caused by our negligence; or
8.3.2 fraud or fraudulent misrepresentation; or
8.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
8.3.4 losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
8.3.5 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
9 Events outside our control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a “Force Majeure Event”).
9.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
9.2.1 strikes, lock-outs or other industrial action; or
9.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
9.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
9.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
9.2.5 impossibility of the use of public or private telecommunications networks.
9.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.
10 Assignment
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
11 Notices
All notices sent by you to us must be sent to Weavers (Nottingham) Limited at Weavers of Nottingham Ltd, Vintner House, 1 Castle Gate, Nottingham, NG1 7AQ . We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
12 General
12.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
12.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
12.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
12.4 These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.