We have written some answers to some of the most frequently answered questions below whilst our web site has a wealth of knowledge to help you find the right product. However, sometimes a quick phone call will help you find your answer right away. So please give us a call and we will be happy to answer your query.
Will my details remain private?
I would like to request support for a charity I am fund raising for
We would very much like to support all requests for charities. However, we receive an unprecedented number of requests for donations, sponsorship of drinks at functions etc. As a small company we have we have decided to support the following charities. For personal reasons these are charities that are close to our hearts.
- Leukemia Research
- Dyslexia Action
- Cancer Research
How do I make a complaint
We take all complaints extremely seriously. In the unlikely you should wish to complain please contact WEAVERS (NOTTINGHAM) LIMITED by telephone (0115 958 0922) or emailing Weavers through our Contact Us page on our web site. Our office hours are Monday to Saturday 8.00am to 5.30pm. Please provide as much detail as you can about your order.
All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential. Any of our staff will be pleased to help. Please feel free to ask for our directors who will personally look into your complaint. – Philip Trease (Managing Director) – Mary Trease (Director) Telephone – 0115 958 0922. National and local call rates apply, however, these the cost of the call may vary depending on your telephone company.
In the interest of data protection we will not engage in public complaints on social media.
Your right to cancel or return your order
We will provide a full refund of any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us at your convenience. We will, of course, reimburse any charges you incur on provision of receipts. You may cancel your order within seven working days of receiving your ordering without reason.
If you decide to cancel your order please contact WEAVERS (NOTTINGHAM) LIMITED as soon as possible by telephone (0115 985 0922) or by emailing us through our Contact Us page on our web site, please provide as much information about your order as possible. Within 30 days of cancellation WEAVERS (NOTTINGHAM) LIMITED will refunded any charges to you upon receipt of the goods to our cellars. However, WEAVERS (NOTTINGHAM) LIMITED reserve the right to charge any costs incurred from returning where there was no fault with the goods.
Can you deliver abroad?
Sorry, we can only deliver to addresses on mainland UK. For delivery to the Islands, Channel Islands and Northern Ireland please contact us for a current quote.
Can I arrange delivery from overseas?
In some cases you can arrange collection of stock from our warehouse in Nottingham. We will back the goods in the appropriate packaging that complies with our carrier. Upon receipt of cleared funds, will release the good for them to be collected by your carrier. Once the good leave our care we can no longer be held responsible for any loss or damage that may occur.
Am I able to return my goods?
We will replace or credit any faulty bottle or unopened wine with which you are unhappy. Should you wish to return wine for any other reason, a collection charge may apply.
How do I claim my Weavers voucher?
From time to time we create special, personalised promotions based your purchases or your registered preferences. We will then contact you either via post or email with your offer. You can claim your Weavers Voucher either in our shop, by telephone, by post or online. If you are using our online offer then all we ask is that you log in to use it.
What is the 'Pay Now' button that appears on my invoices and statements
We have worked with Sage Accounts software for many years now and have been impressed by their service. We have moved to SagePay as a way to manage online credit card payments securely and efficiently. Simply by clicking on the Pay Now button this will connect you directly to Sage Pay where you can safely and securely enter your credit or debit card payment details at any time convenient to you. Once payment has been made your account is updated automatically in our software package.
Queries regarding your delivery
If you have any queries regarding your delivery, please telephone us on +44 (0)115 9580922. Please provide as much information as possible about your order.